Privacy Policy
Introduction
At Ellenom, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.
Company Details:
- Email: hello@ellenom.com
- Address: 20 Saint Dunstan's Hill, London EC3R 8HL, United Kingdom
- Company registration: 14536497
Overview
This Privacy Policy outlines how we handle information that identifies you ("personal information") and non-identifying information. In this document, "process" means to collect, store, transfer, use, or otherwise act on information.
We are committed to:
- Protecting your privacy and the confidentiality of your data
- Ensuring your personal information isn't used for purposes you didn't intend
- Preventing your data from accidentally falling into third-party hands
- Maintaining compliance with UK law and the EU General Data Protection Regulation (GDPR)
For more information about your privacy rights, please visit www.knowyourprivacyrights.org.
Except as outlined below, we do not share, sell, or disclose your information to third parties.
Legal Bases for Processing Your Information
The law requires us to establish specific bases for processing your personal information:
1. Contractual Obligation
When you create an account, purchase a product or service, or agree to our terms and conditions, a contract forms between us. To fulfill this contract, we must process certain information, which may include personal details.
We use this information to:
- Verify your identity for security purposes
- Process product sales
- Provide our services
- Offer suggestions and advice on our products and services
We may also aggregate this information in a non-personally identifiable way to monitor our performance.
This processing continues until our contract ends or is terminated by either party.
2. Consent-Based Processing
When you browse our website or request information about our business, products, or services without a contractual relationship, you provide consent for us to process certain information.
Where possible, we obtain your explicit consent (such as when asking you to accept cookies). In other cases, consent may be implicit (such as when you email us expecting a reply).
Unless you've given specific permission, we don't use your information in ways that identify you personally. We may aggregate it to monitor website performance.
With your explicit permission, we may share your contact information with selected associates offering relevant services.
You may withdraw consent at any time by contacting hello@ellenom.com, though this may limit your ability to use our website or services.
3. Legitimate Interests
We may process information based on legitimate interests (yours or ours) after careful consideration of:
- Whether the same objective could be achieved through other means
- Whether processing might cause you harm
- Whether you would reasonably expect and consider it reasonable for us to process your data
Examples include:
- Administrative record-keeping
- Responding to your communications
- Protecting and asserting legal rights
- Obtaining professional advice for risk management
- Protecting your interests where we believe we have a duty to do so
4. Legal Obligations
Sometimes we must process your information to comply with statutory obligations, such as providing information to legal authorities with proper authorization (search warrant or court order).
Specific Uses of Your Information
Information Shared with Third Parties
Our website allows you to post information publicly (such as comments, forum posts, or image tags). This information can be read, copied, or used by others.
When posting personal information, you're responsible for considering the privacy implications. While we store this information and reserve the right to use it in the future, once it enters the public domain, we have no control over how others might use it.
You may request deletion of your posted personal information by contacting hello@ellenom.com, though we may retain it if there's a legal basis to do so.
Complaint Handling
We investigate complaints about website content and may remove content during investigation if warranted.
When balancing free speech rights, we must judge whose rights would be obstructed: yours or the content poster's.
Job Applications
If you send information for a job application, we may retain it for up to three years for potential future contact.
Customer Support Communications
When you contact us, we collect necessary data to provide the information you need. We record your request and our reply to improve service efficiency.
We keep identifiable information associated with your message to track communications and provide quality service.
Cookies and Tracking
Cookies are small text files placed on your computer by websites you visit. They enable information gathered on one page to be stored for use on another page.
Our website uses cookies placed by our servers and third-party services. When you first visit, we ask whether you consent to cookie use. If you decline, we'll only use cookies to record your non-consent.
Without cookies, you may not be able to use all website functionality.
We use cookies to:
- Track website usage
- Record whether you've seen specific messages
- Keep you signed in
- Record survey and questionnaire responses
- Record live chat conversations
Browsing Activity Data
We record information such as:
- Geographical location
- Internet service provider
- IP address
- Browser type and device information
We use this data in aggregate to assess website performance. Combined with information from previous visits, this data could potentially identify you personally, even when not signed in.
Re-marketing
Re-marketing involves placing cookies on your computer when browsing our website to serve advertisements when you visit other websites. We may use third parties for this service if you've consented to cookies.
Information Sharing and Disclosure
Third-Party Information
Though we don't disclose your personal information to third parties (except as stated), we sometimes receive indirectly-derived information from third-party services we use. This information isn't personally identifiable.
Third-Party Advertising
Third parties may advertise on our website using technologies that automatically collect information when their ads display. They may use cookies, JavaScript, or other technologies we don't control. This privacy notice doesn't cover these third parties' practices.
Credit Reference Agencies
To combat fraud, we share information with credit reference agencies regarding clients who cancel payment without providing an acceptable reason or opportunity for refund.
International Data Processing
Our websites are hosted in Europe, but we may use outsourced services in countries outside the European Union. Data obtained in the UK or elsewhere may be processed outside the EU.
We implement these safeguards for data transferred outside the EU:
- Processors within our corporate group follow the same binding rules
- Data protection clauses in contracts include transfer clauses approved by EU supervisory authorities
- We comply with codes of conduct approved by EU supervisory authorities
Your Data Access Rights
Accessing Your Information
You can review or update your personal information by signing into your website account. For information not available through the website, contact hello@ellenom.com.
After receiving your request, we'll advise when we can provide the information and whether any fee applies.
Removing Your Information
To remove personally identifiable information from our website, contact hello@ellenom.com. This may limit the services we can provide.
Identity Verification
Before granting access or taking action on any request, we take reasonable steps to verify your identity to safeguard your information.
Additional Information
Children's Use
We don't sell products or services to children or market to them. If you're under 18, you may use our website only with parent/guardian consent.
We collect data about all users regardless of age, and children may visit various website sections subject to on-site marketing.
Data Encryption
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and encrypt data transfers. Look for a closed padlock symbol in your browser's URL bar to confirm SSL is active.
Complaints Process
If you're unhappy with our privacy policy or have complaints, please email hello@ellenom.com.
If a dispute remains unresolved, we hope you'll attempt resolution through mediation or arbitration.
You have the right to lodge complaints with the Information Commissioner's Office: https://ico.org.uk/concerns/
Data Retention
We keep your personal information only as long as required to:
- Provide requested services
- Comply with legal requirements, including tax authorities
- Support claims or defenses in court
Legal Compliance
Our privacy policy aims to comply with laws in all jurisdictions where we do business. If you believe it fails to satisfy your local laws, please contact us.
Policy Updates
We may update this privacy notice as necessary. The terms that apply are those posted on our website on the day of your visit. We recommend printing a copy for your records.
For questions about our privacy policy, please contact us at hello@ellenom.com.